CONSUMER DUTY SUPPORT
Support for the situation you are in.
From an FCA application to an urgent supervisory question or the work of monitoring outcomes, choose the level of help your firm needs.
01 / FCA AUTHORISATION
Start with a framework that fits your firm.
For firms seeking EMI, API, consumer credit or investment permissions.
02 / FCA SCRUTINY
Respond clearly when the FCA raises concerns.
For firms dealing with information requests, supervisory follow-up or questions about fair value and customer outcomes.
03 / ONGOING SUPPORT
Specialist backup for the work that continues.
For lean teams or firms with shared senior manager responsibilities that need experienced support without a full-time hire.
Practical help to prepare the Consumer Duty elements of an application and explain how your firm will deliver and monitor customer outcomes.
Implementation plan tailored to your business model
Policies covering fair value, customer support and customer understanding
Target market and outcomes framework
Management information and board oversight templates
Consumer Duty evidence pack for the application.
A focused review of the issue, a practical action plan and support with an evidence-backed response.
Initial triage call to understand the concern
Action plan with priorities and responsibilities
Drafting or review of your formal response
Evidence log and board briefing materials
Representation where appropriate and agreed.
A focused review of the issue, a practical action plan and support with an evidence-backed response.
Initial triage call to understand the concern
Action plan with priorities and responsibilities
Drafting or review of your formal response
Evidence log and board briefing materials
Representation where appropriate and agreed.
04 / TRIAGE SESSION
Thirty minutes to find your next steps.
A focused one-to-one session when you need a quick view of your position or an FCA concern. Fixed fee, with no obligation to take further support.
The session covers:
Your current position and immediate concerns
The three risk areas to prioritise
A short written summary of what to do next
Whether you can manage the work in-house or would benefit from further help.
Unsure which option fits?
Send a brief description of the issue and I can suggest a sensible starting point.