Consumer Duty, ready for the application.
Support for firms seeking FCA authorisation or adding regulated activities. Build a Consumer Duty framework that fits your business model and can be explained, evidenced and put into practice.
A credible application needs more than a set of policies.
01 / Documentation
The Consumer Duty authorisation pack
A tailored suite for the Consumer Duty elements of your application, aligned with the activities and customer journeys you propose.
02 / Practical support
Advice through the application process
Documentation is one part of the work. I can also help you test whether your approach is coherent and prepare for follow-up questions.
Implementation plan
Governance framework, including the Duty Champion role, as applicable
Fair value assessment templates
Target market and product approval documentation
Management information and outcomes monitoring strategy
Policies for customer understanding, vulnerable customers and support
Board and senior manager training materials
Evidence of how the Duty is built into systems, controls and processes
Draft and refine the Consumer Duty elements of your FCA application.
Identify gaps or weaknesses and agree clear steps to address them.
Prepare for questions about your target market, products, governance and outcome monitoring.
Provide guidance as the authorisation process progresses.
Who this is for
Firms applying for authorisation, including payment and e-money firms, consumer credit firms and investment businesses, as well as firms adding new regulated activities. The scope of support is tailored to the application.