SPECIALIST CONSUMER DUTY SUPPORT
Clear advice; better customer outcomes.
Practical support for UK financial services firms preparing for authorisation, responding to FCA scrutiny or strengthening day-to-day oversight.
From the first plan to evidence of delivery.
Work through the gaps, make changes that fit your business, and show how you monitor outcomes for customers.
What do you need help with?
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Build a credible Consumer Duty framework before you apply.
A tailored authorisation pack and practical preparation for questions at the FCA gateway.
Support can include
Implementation plan and governance framework
Target market and product approval documentation
Fair value assessment templates
MI and customer outcomes monitoring strategy
Customer understanding and support policies
Application readiness review
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Address the issue and show the action taken.
Focused support to understand findings, plan remediation and prepare a clear, evidence-backed response.
Support can include
Initial review of the FCA’s concerns
Root cause analysis and prioritised action plan
Review or drafting of a formal response
Evidence log and board briefing materials
Independent review of policies and MI
Support with governance and accountability
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Keep the Duty working in practice.
Ongoing review and advice to help your team test outcomes, challenge weak spots and stay on top of change.
Support can include
Quarterly programme reviews
Review of board packs and management information
Communications and complaints review
Regulatory update briefings
Monthly check-ins or ad hoc support
Support before customer communications go live
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Get clear on the next three priorities.
A 30-minute one-to-one diagnostic for a firm that needs a quick view of its position or an FCA concern.
Support can include
Discussion of your current position
Identification of the top three risk areas
Short written summary of priorities
A view on what you can handle in-house
Clear next actions
Fixed fee; no obligation for further work
From plan to proof.
Consumer Duty needs to be visible in decisions, controls and the outcomes firms can demonstrate.
1. Plan
Identify gaps, set priorities and define the work across governance and the customer journey.
3. Monitor
Use management information and outcome testing to spot and address problems.
2. Deploy
Put changes into policies, processes and everyday practice.
4. Evidence
Keep a clear record of decisions, oversight and action taken.
Experienced, direct support.
I’m a specialist regulatory consultant with hands-on experience leading Consumer Duty implementation and remediation projects across UK financial services firms.
My work includes fair value assessments, outcome monitoring, governance and responses to FCA concerns. I have also delivered a five-part Consumer Duty training series for senior leaders, product teams and compliance functions.
Start a conversation
Tell me what you’re facing.
Whether the issue is urgent or you are planning ahead, share a brief outline and I’ll respond directly.