Consumer Duty: Regulatory Support
Helping financial services firms deal with Consumer Duty, FCA scrutiny and regulatory change.
I provide specialist regulatory support to UK financial services firms, helping them understand what the FCA expects, identify where improvements are needed, and put those improvements into practice.
From Consumer Duty reviews and vulnerable customer outcomes to FCA authorisation and remediation, the focus is on practical solutions that work within your business — and stand up to regulatory scrutiny.
How I can help
Consumer Duty — implementation, reviews, monitoring and evidencing customer outcomes
FCA Authorisation — support with applications and the authorisation process
FCA Remediation — identifying and addressing regulatory weaknesses
Consumer Duty Thematic Reviews — focused reviews of compliance and customer outcomes
Vulnerable Customers Thematic Reviews — assessing whether your approach delivers appropriate outcomes for customers with characteristics of vulnerability
Helping UK financial firms meet FCA Consumer Duty requirements through practical, tailored support on implementation, monitoring and governance.
Plan
Plan your Consumer Duty compliance programme by identifying gaps, setting clear actions, and embedding the Duty across governance, data, and customer experience.
Deploy
Deploy the plan by implementing changes across systems, policies, and processes, ensuring firm-wide alignment with Consumer Duty expectations.
Monitor
Monitor Consumer Duty compliance through robust data, customer outcome testing, and regular MI to identify and address emerging risks.
Evidence
Evidence compliance by documenting actions, demonstrating fair outcomes, and maintaining clear records of oversight and decision-making.
“The Consumer Duty redefines success in financial services: not by profit alone, but by the outcomes delivered to customer.”