ABOUT
Consumer Duty experience, from regulation to implementation.
I provide practical support to financial services businesses on Consumer Duty, drawing on hands-on experience of FCA authorisations, major implementation programmes and industry training.
Practical support at every stage of the Consumer Duty lifecycle.
My experience covers Consumer Duty work with UK financial services businesses, from preparing for FCA authorisation to implementing the requirements across established organisations and helping industry teams understand what they mean in practice.
Authorisations
Supporting firms in addressing Consumer Duty expectations as part of the FCA authorisation process.
- Consumer Duty readiness
- Business models and target markets
- Policies, governance and management information
- Preparing for regulatory questions
Programme implementation
Working on major Consumer Duty programmes with established UK financial institutions, helping turn regulatory requirements into workable arrangements.
- Gap analysis and implementation planning
- Policies and governance frameworks
- Customer outcomes and management information
- Embedding requirements into day-to-day operations
Training and engagement
Delivering Consumer Duty training for the payments and e-money industry, making the requirements relevant to different business models and teams.
- Industry-focused training sessions
- Practical application of the rules
- Payments and e-money considerations
- Questions, discussion and implementation challenges
THE FOCUS
A focus on outcomes.
Consumer Duty is not just about having the right documentation. It is about making sure expectations are understood, responsibilities are clear and firms can demonstrate how they deliver and monitor good customer outcomes.
Need support with your Consumer Duty programme?
Whether you're preparing for authorisation, implementing changes or reviewing existing arrangements, I'd be happy to discuss what you need.