Sectors
Different businesses.
Different regulatory
challenges.
I work with financial services firms across a range of sectors, providing practical legal and regulatory support that reflects their business models, customers and obligations.
Payments & e-money
Support for payment institutions, e-money institutions and related businesses, from authorisation through to ongoing regulatory compliance.
Authorisation & regulatory change
Support with regulatory applications, change projects and the documents needed to explain how the business will operate.
Consumer Duty implementation
Reviewing customer journeys, communications, governance and the evidence used to assess customer outcomes.
Safeguarding & operational resilience
Practical advice on regulatory requirements, governance, documentation and implementation priorities.
Product & distribution models
Assessing the regulatory implications of products, partners, agents and distribution arrangements.
Banking & credit
Practical support for banks, lenders and credit providers, with a focus on fair outcomes, customer journeys and effective governance.
Customer outcomes & fair value
Assessing whether products and services deliver fair value, and whether the firm has evidence to support its conclusions.
Vulnerable customers
Reviewing how customers with additional needs are identified and supported across the customer journey.
Product governance
Improving oversight, documentation, monitoring and escalation arrangements.
Regulatory engagement
Preparing responses, evidence packs and remediation work following supervisory questions or findings.
Insurance
Advice for insurers and intermediaries on regulatory requirements, product distribution and delivering good customer outcomes.
Distribution & product oversight
Reviewing responsibilities and information flows across manufacturers, distributors and intermediaries.
Consumer Duty & fair value
Supporting value assessments, customer-outcome monitoring and the evidence behind key decisions.
Customer communications
Reviewing disclosures, customer support and communications for clarity and effectiveness.
Governance & regulatory change
Updating policies, controls and reporting to reflect regulatory expectations and business changes.
Wealth & investments
Support for investment firms, wealth managers and intermediaries on regulatory obligations and the delivery of good customer outcomes.
Client suitability & appropriateness
Reviewing relevant governance, processes, controls and supporting documentation.
Disclosures & communications
Improving the clarity and usefulness of information given to clients.
Ongoing service & value
Examining how ongoing services are delivered, monitored and evidenced.
Governance & oversight
Supporting management information, board reporting and proportionate oversight arrangements.
Fintech & digital businesses
Practical legal and regulatory support for innovative and growing businesses, including those using new technologies and digital distribution models.
Regulatory strategy & authorisation
Helping identify the relevant regulatory requirements and prepare for authorisation or expansion.
Digital customer journeys
Reviewing onboarding, communications and customer support in digital channels.
Proportionate governance & controls
Designing arrangements that are credible, workable and suited to the size and complexity of the business.
Scaling compliance
Supporting changes to policies, contracts, oversight and processes as the business develops.
Digital assets
Support for businesses operating in or adjacent to digital assets, including regulatory perimeter questions and the interaction with existing financial services obligations.
Regulatory classification & scope
Considering which activities, products and business arrangements may fall within applicable regulatory requirements.
Consumer protection considerations
Reviewing disclosures, customer journeys and relevant consumer-protection obligations.
Product & market structures
Assessing how a proposed model works and where regulatory responsibilities may arise.
Regulatory change & engagement
Helping businesses understand developments and prepare proportionate responses and documentation.
Let's discuss your sector
and how I can help.
If you're looking for support with a specific regulatory issue, a defined project or ongoing advice, I'd be happy to discuss your requirements.
Get in touch