Annual
Consumer Duty
Training

Practical training delivered by an experienced financial services lawyer.

A 60-minute live online foundation course, tailored to your firm's business, products and customer base, covering the FCA's Consumer Duty and what it means in practice.

Enquire about training

Why train with me?

I'm a qualified lawyer with over 12 years' experience in financial services regulation and a genuine passion for training and learning.

I've personally developed and delivered Consumer Duty training to hundreds of professionals at UK financial institutions, including an extensive programme for members of the Electronic Money Association (EMA), the leading industry body for e-money issuers and payment service providers in the UK and EU.

My sessions have covered implementation, fair value, customer vulnerability, outcomes monitoring and FCA scrutiny, alongside tailored training for compliance, legal, product, customer support and Board-level audiences.

Over 12 years' experienceIn financial services regulation

Hundreds trainedAcross UK financial institutions

Practical, tailored trainingFor a range of teams and seniority levels

What's included?

Live training session

60-minute interactive online session, scheduled at your convenience
Training tailored to your firm's activities
Unlimited attendees from your firm

Training evidence pack

Training slides
Training agenda
Trainer's CV and professional credentials
Individual certificates of attendance for each participant

Fixed fee£1,250per firm

Unlimited attendees from your firm.