Regulatory scrutiny. Practical solutions. Rebuilt confidence.

If the FCA has raised concerns about your firm’s Consumer Duty compliance - whether through a supervisory review, thematic feedback, or direct intervention - swift, credible remediation is essential. I provide targeted support to help firms address FCA findings, rectify weaknesses, and demonstrate a clear path back to compliance.

With a proven track record of helping firms navigate complex and sensitive remediation projects, I deliver practical solutions that satisfy the regulator and rebuild trust internally and externally.

What I Offer

• FCA Engagement Support
  Clear, strategic responses to FCA queries, supervisory letters, and information requests - written in the way in which the FCA expects to see.

• Root Cause Analysis & Action Planning
  Thorough reviews to identify the source of harm or non-compliance, followed by a structured, defensible remediation plan.

• Rewriting or Rebuilding Your Consumer Duty Framework
  From fair value assessments to outcome monitoring and customer communications — ensuring all key areas meet the FCA’s standards.

• Independent Review & Assurance
  Independent assessment of policies, MI, and governance arrangements to evidence improvement and sustainable compliance.

• Board and SMF Re-engagement
  Specialist training and advisory to re-energise senior accountability and embed the right tone from the top.

Whether you're facing scrutiny over a specific product, poor customer outcomes, or systemic failings, I work discreetly and effectively to bring your firm back into alignment with the Duty.