DO NOT PANIC
DO NOT PANIC
You’re in capable hands.
Have you received inquiries from the FCA questioning the compliance of your Consumer Duty programme? Are they raising concerns about your target market, distribution strategy or monitoring measures?
Stay calm. The Consumer Duty Consultant is here to help.
Three-stage intervention.
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Urgent meeting with me
We start with an immediate one-on-one meeting to understand exactly what the FCA has raised and assess the current state of your Consumer Duty programme. This is a focused, no-nonsense session to triage the situation and identify key risk areas quickly.
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Develop and Implement a timely Action Plan
Next, I’ll work with you to design a tailored Action Plan that addresses each of the FCA’s concerns. This includes prioritised steps, timelines, and accountability lines covering governance, controls, customer outcomes, and any required remedial action.
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Provide a Formal Response Backed by Evidence of Implementation
Finally, I assist in drafting a clear, professional response to the FCA, supported by documented evidence of the actions taken. This shows the regulator that the firm has acted swiftly, taken its obligations seriously, and put sustainable measures in place.
Get in touch for a confidential, no-obligation conversation: